US Prod - Subset of Intacct Integrations Failing to Complete

Incident Report for Solver

Resolved

This incident has been resolved.

Posted Oct 13, 2026 - 08:05 PDT

Monitoring

Sage Intacct has informed us that the issue has been fixed and the errors have stopped as of 4PM Pacific time. We are continuing the monitor and will update this status in 2hrs (6PM PT).

Posted Oct 12, 2026 - 16:10 PDT

Investigating

We are investigating a subset of US customers running Intacct integrations that are failing to complete. Error message references an Intacct error code GW-0011.

Posted Oct 12, 2026 - 12:31 PDT

This incident affected: US Cloud (Data Services).