Verifying - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.
Jul 20, 2024 - 04:17 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 2024 - 22:00 PDT
Scheduled - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services, scheduled for this week. Please take note of the following details:

Affected Regions: (local date/times)
UAE (AE) - 19 July / 12AM UAE
Australia (AU) - 20 July / 3AM Canberra ACT
Ireland (EU) - 19 July / 10PM GMT
Canada (CA) - 19 July / 6PM PT
United States (US) - 19 July / 10PM PT

During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.

Important Information:
Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.

For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/

To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/july-2024/

Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.

We appreciate your understanding and apologize for any inconvenience this may cause. Our goal is to enhance your experience with our services, and this maintenance is a crucial step toward achieving that.

Thank you for your continued trust in Solver Global.

Sincerely,
The Solver Global Team

Jul 19, 2024 22:00 - Jul 20, 2024 04:00 PDT

About This Site

Welcome to the Solver cloud status page. This page will provide updates on global availability. This includes scheduled updates as well as unplanned service disruptions.

US Cloud Operational
90 days ago
99.81 % uptime
Today
Website ? Operational
90 days ago
99.82 % uptime
Today
Report Rendering Service ? Operational
90 days ago
99.83 % uptime
Today
Data Services ? Operational
90 days ago
99.78 % uptime
Today
EU Cloud Operational
90 days ago
99.96 % uptime
Today
Website ? Operational
90 days ago
99.96 % uptime
Today
Report Rendering Service ? Operational
90 days ago
100.0 % uptime
Today
Data Services ? Operational
90 days ago
99.92 % uptime
Today
AU Cloud Operational
90 days ago
99.99 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Report Rendering Service ? Operational
90 days ago
100.0 % uptime
Today
Data Services ? Operational
90 days ago
99.99 % uptime
Today
CA Cloud ? Operational
90 days ago
99.99 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Report Rendering Service ? Operational
90 days ago
100.0 % uptime
Today
Data Services ? Operational
90 days ago
99.99 % uptime
Today
AE Cloud Operational
90 days ago
100.0 % uptime
Today
Website ? Operational
90 days ago
100.0 % uptime
Today
Report Rendering Service ? Operational
90 days ago
100.0 % uptime
Today
Data Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 20, 2024
Completed - All maintenance completed. All services should now be fully functional.
Jul 20, 04:22 PDT
Verifying - Software updates are done, and the website is back up and running.
Jul 20, 01:23 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 14:00 PDT
Scheduled - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Ireland - EU, scheduled for Friday 19 July @ 22:00 GMT)

During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.

Important Information:
Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.

For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/

To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/july-2024/

Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.

Sincerely,
The Solver Global Team

Jul 17, 15:03 PDT
Completed - All maintenance completed. All services should now be fully functional.
Jul 20, 04:21 PDT
Verifying - Software updates are done, and the website is back up and running.
Jul 20, 01:34 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 18:00 PDT
Scheduled - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Canada - CA, scheduled for Friday July 19 @ 6PM.

During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.

Important Information:
Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.

For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/

To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/july-2024/

Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.

Sincerely,
The Solver Global Team

Jul 17, 15:07 PDT
Jul 19, 2024
Completed - All maintenance completed. All services should now be fully functional.
Jul 19, 22:53 PDT
Verifying - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.
Jul 19, 22:27 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 10:00 PDT
Scheduled - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Australia - AU, scheduled for Saturday 20 July @ 3am Canberra ACT.

During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.

Important Information:
Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.

For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/

To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/july-2024/

Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.

Sincerely,
The Solver Global Team

Jul 17, 15:00 PDT
Jul 18, 2024
Postmortem - Read details
Jul 18, 23:43 PDT
Resolved - This incident has been resolved.
Jul 18, 22:38 PDT
Monitoring - US Production services have been restored. Microsoft Azure is still reporting an outage but Solver systems are functioning as expected. We will continue to monitor all services. We will share information from Microsoft as it becomes available.
Reference: https://azure.status.microsoft/en-us/status

This notification is being sent to all status page subscribers. However, the outage has only impacted customers using the US environment. https://us.app.solverglobal.com/

Jul 18, 19:26 PDT
Update - The Microsoft outage is still ongoing. However, they have identified the issue and are currently working to restore services. The Solver cloud engineers have initiated contingency plans to restore services.

reference: https://azure.status.microsoft/en-us/status

Jul 18, 19:13 PDT
Update - We continue to monitor Microsoft for updates on this outage and will restore US services as soon as possible. We will continue to update this status site. Microsoft is also updating their site here: https://azure.status.microsoft/en-us/status
Jul 18, 16:29 PDT
Update - We are continuing to work on a fix for this issue.
Jul 18, 15:56 PDT
Identified - We have identified this is an outage with Microsoft Azure hosting. We are working to restore services as quickly as possible.
Jul 18, 15:47 PDT
Investigating - We are currently investigating this issue.
Jul 18, 15:36 PDT
Completed - All maintenance completed. All services should now be fully functional.
Jul 18, 21:29 PDT
Verifying - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.
Jul 18, 20:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 13:00 PDT
Scheduled - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the United Arab Emirates - AE, scheduled for Friday 12am UAE.

During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.

Important Information:
Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.

For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/

To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/july-2024/

Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.

Sincerely,
The Solver Global Team

Jul 17, 14:58 PDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Completed - The scheduled maintenance has been completed.
Jul 12, 21:40 PDT
Verifying - Verification is currently underway for the maintenance items.
Jul 12, 19:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 18:00 PDT
Scheduled - Dear Valued Customer,
We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Canada (CA) environment. This maintenance is scheduled for Friday, 12 July starting at 6pm Pacific Time.

Should you encounter any questions or issues after this maintenance window, our support team is here to assist you. Please reach us through our Support site: https://support.solverglobal.com/

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

Sincerely,
The Solver Global Team

Jul 10, 16:11 PDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 12:07 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 11:29 PDT
Update - We are continuing to investigate this issue.
Jul 9, 07:41 PDT
Investigating - We are currently investigating this issue.
Jul 9, 02:11 PDT
Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 09:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 8, 08:47 PDT
Investigating - We are currently investigating this issue.
Jul 8, 08:38 PDT
Jul 7, 2024
Resolved - There was a minor outage in the US environment last night where jobs and integrations were stuck. All those stuck jobs have been cleared out now.
Jul 7, 20:00 PDT
Jul 6, 2024
Postmortem - Read details
Jul 9, 13:30 PDT
Resolved - Starting on July 6th we found that a scheduled data migration caused a number of our users to be unable to login to the European data center. We have since corrected these issues and all users are now able to access the application.
Jul 6, 07:00 PDT