There is a planned update scheduled for Saturday 23 January for the AU data center. This update will occur between the hours of 5:00 AM Canberra ACT and 8:00AM Canberra ACT. The changes will temporarily impact all services. Integrations running when the maintenance starts will be cancelled. Integrations scheduled during the maintenance period will begin once the systems are back online.
Please check out the latest release notes https://help.bi360.com/release-notes/january-2021/
for more details.
If there are any questions or issues encountered, please contact firstname.lastname@example.org
and sure you note it is a Cloud issue.