AU Cloud- Website is not loading

Incident Report for Solver

Postmortem

There was a large spike in rendering requests, which caused a communication issue with a service. The site healed the issue and services were returned to normal. However, several templates did not completed and were cancelled.

Posted Feb 13, 2024 - 21:29 PST

Resolved

This incident has been resolved.

Posted Feb 13, 2024 - 21:25 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 13, 2024 - 21:07 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 13, 2024 - 21:00 PST

Update

We are continuing to investigate this issue.

Posted Feb 13, 2024 - 20:57 PST

Investigating

We are currently investigating this issue.

Posted Feb 13, 2024 - 20:54 PST

This incident affected: AU Cloud (Website, Report Rendering Service).