tag:status.app.solverglobal.com,2005:/historySolver Status - Incident History2024-03-28T08:47:22-07:00Solvertag:status.app.solverglobal.com,2005:Incident/203142782024-03-23T10:26:21-07:002024-03-23T10:26:21-07:00Planned Solver Cloud Update (United States - US)<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:26</var> PDT</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>04:47</var> PDT</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:58</var> PDT</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services, scheduled for this week. Please take note of the following details:<br /><br />Affected Regions: (local date/times)<br />UAE (AE) - 22 March / 12 AM UAE<br />Australia (AU) - 23 March / 4 AM Canberra ACT<br />Ireland (EU) - 22 March / 9 PM GMT<br />Canada (CA) - 22 March / 6PM PT<br />United States (US) - 22 March / 10PM PT<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.<br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/<br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/march-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />We appreciate your understanding and apologize for any inconvenience this may cause. Our goal is to enhance your experience with our services, and this maintenance is a crucial step toward achieving that.<br /><br />Thank you for your continued trust in Solver Global.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/203142652024-03-22T23:31:07-07:002024-03-22T23:31:07-07:00Planned Solver Cloud Update (Canada - CA)<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>23:31</var> PDT</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>23:26</var> PDT</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:56</var> PDT</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Canada - CA, scheduled for Friday 22 March @ 6PM PT. <br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/march-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/203142472024-03-22T23:28:56-07:002024-03-22T23:28:56-07:00Planned Solver Cloud Update (Australia - AU)<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>23:28</var> PDT</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>16:36</var> PDT</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>10:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:54</var> PDT</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Australia - AU, scheduled for Saturday 23 March @ 4AM Canberra ACT. <br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/march-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/203142612024-03-22T21:31:38-07:002024-03-22T21:31:38-07:00Planned Solver Cloud Update (Ireland - EU)<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>21:31</var> PDT</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:15</var> PDT</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:55</var> PDT</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Ireland - EU, scheduled for Friday 22 March @ 9pm GMT.<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/march-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/203147092024-03-22T15:49:16-07:002024-03-22T15:49:16-07:00Planned Solver Cloud maintenance (United Arab Emirates - AE)<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>15:49</var> PDT</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>14:26</var> PDT</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>11:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:16</var> PDT</small><br><strong>Scheduled</strong> - We have an infrastructure update planned for Friday 10PM UAE.<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/203142352024-03-21T19:49:38-07:002024-03-21T19:49:38-07:00Planned Solver Cloud Update (United Arab Emirates - AE)<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>19:49</var> PDT</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>13:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:51</var> PDT</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the United Arab Emirates - AE, scheduled for Friday 22 March 12am UAE.<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/march-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/202875632024-03-17T21:13:19-07:002024-03-17T21:13:19-07:00AU Jobs degraded processing<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>21:13</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:38</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues processing integrations. If the job did not complete, it will be cancelled. And will run at the next scheduled time. Jobs can be re-run manually as well. We have identified the root cause and we will provide more details within the next several days.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:24</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>20:02</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>19:53</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/201831092024-03-07T02:05:04-08:002024-03-14T14:49:47-07:00EU Jobs, Integrations, Rules not running/stuck<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>02:05</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>01:26</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the service. Existing jobs and integrations running will be cancelled and will run at the next scheduled time. Jobs can be manually re-run as well.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>01:09</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>01:08</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>00:40</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/201685612024-03-05T10:35:14-08:002024-03-08T19:14:45-08:00US Cloud- Website is not loading<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:20</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>09:19</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.app.solverglobal.com,2005:Incident/201322852024-03-01T08:25:26-08:002024-03-14T14:49:24-07:00US Jobs, Integrations, Rules not running/stuck<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:24</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:44</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>06:19</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/200443152024-02-24T10:47:55-08:002024-02-24T10:47:55-08:00Planned Solver Cloud Update (United States - US)<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>10:47</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>03:48</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>20:01</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services, scheduled for this week. Please take note of the following details:<br /><br />Affected Regions: (local date/times)<br />UAE (AE) - 23 Feb / 1 AM UAE<br />Australia (AU) - 24 Feb / 5:00 AM Canberra ACT<br />Ireland (EU) - 23 Feb / 10 PM GMT<br />Canada (CA) - 23 Feb / 6PM PT<br />United States (US) - 23 Feb / 10PM PT<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.<br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/<br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/february-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />We appreciate your understanding and apologize for any inconvenience this may cause. Our goal is to enhance your experience with our services, and this maintenance is a crucial step toward achieving that.<br /><br />Thank you for your continued trust in Solver Global.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/200442832024-02-23T22:49:41-08:002024-02-23T22:49:41-08:00Planned Solver Cloud Update (Ireland - EU)<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>22:49</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:40</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:54</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Ireland - EU, scheduled for Friday 23 February. <br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/february-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/200442942024-02-23T22:11:09-08:002024-02-23T22:11:09-08:00Planned Solver Cloud Update (Canada - CA)<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>22:11</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>21:36</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:56</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Canada - CA, scheduled for Friday 23 February. <br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/february-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/200442792024-02-23T19:11:29-08:002024-02-23T19:11:29-08:00Planned Solver Cloud Update (Australia - AU)<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>19:11</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>17:16</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>10:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:52</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Australia - AU, scheduled for Saturday 24 February. <br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/february-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/200442442024-02-23T09:43:30-08:002024-02-23T09:43:30-08:00Planned Solver Cloud Update (United Arab Emirates - AE)<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>09:43</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>13:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>19:49</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the United Arab Emirates - AE, scheduled for Friday 23 February. <br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/february-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/200137802024-02-18T10:43:43-08:002024-02-21T11:34:38-08:00US environment data services jobs not processing new jobs.<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:43</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>09:20</var> PST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>08:26</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:51</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:41</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/199808712024-02-13T21:25:49-08:002024-02-13T21:29:12-08:00AU Cloud- Website is not loading<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:25</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:07</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:00</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:57</var> PST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>20:54</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/199482442024-02-09T07:52:39-08:002024-03-08T19:14:31-08:00US Cloud- Website is not loading<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:52</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>07:27</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>06:30</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/199432232024-02-08T15:49:07-08:002024-03-08T19:14:18-08:00US Cloud - Site Not Loading<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>15:49</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:46</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:29</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>14:27</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/198540232024-01-28T20:04:42-08:002024-01-28T20:04:42-08:00Scheduled and manually ran Publisher jobs queuing but not generating reports.<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>20:04</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>19:52</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>19:13</var> PST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.app.solverglobal.com,2005:Incident/198214852024-01-27T13:35:33-08:002024-01-27T13:35:33-08:00Planned Solver Cloud Update (United States - US)<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>13:35</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>05:09</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:53</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services, scheduled for this week. Please take note of the following details:<br /><br />Affected Regions: (local date/times)<br />UAE (AE) - Jan 26 / 1 AM UAE<br />Australia (AU) - Jan 27 / 5AM Canberra ACT<br />Ireland (EU) - Jan 26 / 10 PM GMT<br />Canada (CA) - Jan 26 / 6PM PT<br />United States (US) - 26 Jan / 10PM PT<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance.<br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/<br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/january-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />We appreciate your understanding and apologize for any inconvenience this may cause. Our goal is to enhance your experience with our services, and this maintenance is a crucial step toward achieving that.<br /><br />Thank you for your continued trust in Solver Global.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/198459752024-01-27T12:29:13-08:002024-01-27T12:29:13-08:00AE Cloud Reporting Services Degraded - Live Reporting not processing new reports<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>12:29</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>11:25</var> PST</small><br><strong>Monitoring</strong> - a fix has been made and we are monitoring the services. We are monitoring existing report jobs but new reports can be ran.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>08:44</var> PST</small><br><strong>Investigating</strong> - Live report services are not processing new report quests in the UAE environment. Ad Hoc reporting is functioning normally.</p>tag:status.app.solverglobal.com,2005:Incident/198214552024-01-26T22:15:53-08:002024-01-26T22:15:54-08:00Planned Solver Cloud Update (Ireland - EU)<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>22:15</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:59</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:50</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Ireland - EU, scheduled for Friday 26 Jan at 10 PM GMT.<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/january-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/198214692024-01-26T21:49:05-08:002024-01-26T21:49:05-08:00Planned Solver Cloud Update (Canada - CA)<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:49</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>21:38</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>18:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:51</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Canada - CA, scheduled for Friday 26 Jan at 6 PM PT.<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/january-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>tag:status.app.solverglobal.com,2005:Incident/198214432024-01-26T17:34:27-08:002024-01-26T17:34:27-08:00Planned Solver Cloud Update (Australia - AU)<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:34</var> PST</small><br><strong>Completed</strong> - All maintenance completed. All services should now be fully functional.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>13:42</var> PST</small><br><strong>Verifying</strong> - Software updates are done, and the website is back up and running. We're currently performing essential database maintenance, which might affect the site's performance. We'll keep you posted with another update once all database maintenance is finished.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>11:48</var> PST</small><br><strong>Scheduled</strong> - We want to keep you informed about an upcoming maintenance update that will temporarily impact our services in the Australia - AU, scheduled for Saturday 27 Jan at 5 AM Canberra ACT.<br /><br />During this maintenance window, all services will experience temporary interruptions. Integrations running when the maintenance begins will be automatically canceled, and integrations scheduled during this period will commence once our systems are back online.<br /><br />Important Information:<br />Database maintenance may continue after our website is restored to full functionality. While services will be operational, there may be some performance impacts as we wrap up ongoing maintenance. <br /><br />For detailed information regarding scheduled maintenance outages specific to each region, please visit our status page: https://status.app.solverglobal.com/ <br /><br />To stay updated on the latest developments and improvements, please check our latest release notes: https://help.app.solverglobal.com/knowledge-base/january-2024/<br /><br />Should you encounter any questions or issues during this maintenance window, our support team is here to assist you. Please reach out to us at support@solverglobal.com.<br /><br />Sincerely,<br />The Solver Global Team</p>